Privacy Policy

Swiss Academic Software GmbH

What We Collect and Why.

We require personally identifiable information to issue licenses, to provide support to users of Citavi Team, Pro, and Reader, and to send any newsletters you request. We will not use your personal information for any other purposes, such as advertising.


You Decide.

We don't share any information with third parties. Any information you share stays here, except as is required by law. We also don't use any surreptitious methods to collect data.


Your Data is Safe.

Addresses are sensitive personal information, and we treat them as such. All of our systems are protected by comprehensive intrusion protection and antivirus software.


Erase All Traces.

If you want us to delete the personal information we do have, just click here.



We analyze website visits statistically without collecting information that is personally identifiable.

We use the open source program Piwik to do this. The user information that Piwik collects makes it impossible to personally identify you, since the address of your computer or mobile device is saved anonymously. Our purpose in collecting this information is to improve our website. To this end, we also use cookies. Cookies are small text files that are stored on your computer or mobile device. We can use cookies to determine if your computer or mobile device has already communicated with our webpages. We delete the raw data collected by Piwik every three months.

If you don't want us to collect information about your visits to our website, you can opt out. When you do so, a cookie that prevents Piwik from saving information will be saved in your browser. For technical reasons, this cookie will only work in the browser in which it was orginally saved. If you delete cookies in this browser or use another browser or device, you will need to opt out again. To opt out, clear the checkbox below.


All Piwik Cookies start with these characters: _pk_ref_pk_cvar_pk_id und _pk_ses. If you opt out, you will see the following cookie piwik_ignore.

Piwik saves the following information, which is deleted every three months at the latest:

  • The date and time you visited the page
  • The title of the page visited (Page Title)
  • The URL of the page visited (Page URL)
  • The URL of the page that was visited before visiting the current page (Referrer URL)
  • Files you clicked or downloaded (Download)
  • Clicked links that lead to another domain (Outlink)
  • The time the server needed to load the page (Page speed)
  • Your IP address saved in an anonymous format
  • Your location: country, region, city (Geolocation)
  • The time of the visit in your time zone
  • The browser you use (User-Agent)
  • The browser language (Accept-Language)
  • Your screen resolution


Excerpt from the End User License Agreement     

4. Privacy


You acknowledge that the Software connects to the servers of information providers not associated with Swiss Academic Software, in order to perform searches and download data, such as metadata, call numbers, cover art, and full text.


You acknowledge that the Software connects to our servers for the following purposes:

(a) To check for and download Updates to the Software.

(b) To download files such as Citation styles or Transformers.

(c) To re-route search queries to an information provider and to receive the results from such queries, particularly if a direct connection to the information provider fails (see 4.1). Your search queries and results are only retained for as long as is technically necessary to provide the results to you. They are never permanently saved or used for any other purpose.


You acknowledge that we must collect some personally identifiable information in order to issue a license key. Your information will not be shared with any third parties under any circumstances, except with law enforcement officials as required by law, or as you explicitly request. We may communicate with you proactively in matters regarding your license, but will not use your information for advertising or other purposes, except as you explicitly request.

This personally identifiable information comprises:

a) The user's given and last names

b) The user's email address

c) The user's postal address if provided while ordering

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