Why Can't I Log in to my Account?

You're having trouble logging in to your account. Each time you try you just see a spinning circle.

Please check the clock on your computer. If it differs from the correct time by more five minutes, correct it:

  1. Right-click the time or date in the Windows taskbar.
  2. Select Adjust date/time.
  3. If you see the message "Some settings are managed by your organization": contact the person who set up your computer or your system administrator.
  4. Under Date and time click Change.
  5. Change the time so that it is correct.

Technical background: when you register for a Citavi Account the license server sends a token with a Universal Time time stamp. Your computer then checks if the token is within 5 minutes of your system time. If not, you'll see a spinning circle and will be unable to continue logging in to your account.