Information for System Administrators
Citavi Account uses the service SendGrid to send all emails. To prevent our emails from getting caught by a spam filter, we have taken the following steps:
- All emails are sent from the email address firstname.lastname@example.org.
- The emails are sent from a server with a dedicated IP address: 188.8.131.52.
- We have configured SendGrid so that emails are sent in our name (see the SendGrid documentation for whitelabeling for more information).
If in spite of all of these settings your users are still not receiving Citavi Account emails, please add the email address email@example.com to your internal whitelist.